ConfTech Help Desk: Frequently asked questions

The resource contains a list of commonly asked questions about the set-up of online meetings and conferences and the use of online conferencing tools.

Q: How do I use Zoom, Webex, Teams, etc? 

A. ConfTech has prepared a set of guides that will provide you with all the information you need to set up your account and host a meeting using Zoom, Webex, Jitsi, Wonder and many other platforms. The guides available here will give you an in-depth understanding of how to access your online room, set audio/video, create a poll, use the chat, create and use breakout rooms and make the most of all available features.

Q: Is there any free, non-proprietary service that is efficient and usable?

A. Yes, there are several services that can be used free of charge and with minimum requirements. One of the most used open-source platforms is Jitsi. This is a browser-based service which enables you to organise meetings for up to 100 participants. It offers all the features of online meetings, such as screen sharing, chat or recording of your meetings. Other robust and usable free online platforms are listed in our review table of online services.

Q: My organisation/event is unique. Can we have a talk on custom solutions for us/me?

A. Yes, Diplo’s Conf Tech Lab can build a custom training, or work with you on a custom solution for your online event. Please contact us on conftech@diplomacy.edu, and we will get back to you as soon as possible.

Q: We can not instal anything on our office computers. Is there any service that can be used without installing an app?

A. Many organisations limit the installation of applications of software on office computers. This can be due to privacy concerns in your organisation, or due to the tech requirements for office computers. There are several services that offer browser-based use only. Please consult our review table of online services for detailed info. If you want more detailed information on this, contact us at conftech@diplomacy.edu

Q: We have a big audience. What is the best service for large meetings? 

A. The power of cloud infrastructure provided robust platforms that can accommodate large numbers of people in one online session. Usually, online solutions can host up to 10.000 participants, and most require a certain level of subscription. For the best scalability, we recommend Zoom and Webex meetings solutions. But prior to subscribing to large plans, consider if all of the audience needs to be in the same room? If you still have any doubts, drop us a line on conftech@diplomacy.edu.

Q: Can Diplo help me organise an online meeting?

A. Most certainly. Please contact us with your details at conftech@diplomacy.edu, and we will get back to you as soon as possible.